Terms & Conditions

 

Section I [Applications & Bookings]

• Receipt of the signed booking form by CITO is regarded as acceptance of these Terms and Conditions.
• All applications must be made in writing and received at the CITO office by the date (where applicable) given on the CITO information flyer.
• Bookings will not be confirmed on any course until minimum numbers are reached.

Section II [Payment]

• Invoices are raised upon confirmation of the course and are payable within 14 days. Bookings may not be held after 14 days from date of invoice.
• All CITO training is subject to VAT at the current rate.
• For any course where companies are benefiting from subsidy, additional forms will have to be completed. If these forms are not completed, or in case of late cancellation of any places (see below) the business will be invoiced and liable for the cost of the subsidy, as well as the stated delegate price.

Section III [Cancellation]

• Due to the financial commitments CITO must make in arranging training, a cancellation period is strictly adhered to and no refund can be made after this date.
  • For all gas courses, electrical training and pool plant operators courses, cancellation is possible up to six weeks before the start of the course.
  • Workshops and Seminars can be cancelled up to four weeks before the start of the event.
• There will be an obligation upon the candidate's employer to honour any unpaid invoices relating to course applications when bookings are cancelled after the latest date for any course.
• In the event a candidate is unable to attend any course, the candidate or employer must contact CITO by telephone and will be given a number to confirm the cancellation. It is usually possible to transfer the place to another employee for an administrative charge of not more than 20% of the course fee.
• CITO may on occasion have to cancel a course at short notice if circumstances dictate. CITO will always endeavor to rearrange the course as soon as possible and at the least inconvenience to the candidate. In the event that this is not possible, CITO will refund the course fee in full.

Section IV [Grievance]

• In the event of dissatisfaction with any aspect of the training, CITO must be notified in writing within seven days of the course.

Please note that the Terms & Conditions for the BTEC Safe Siting course differ from those above. Specific Terms & Conditions for this course can be found on the Safe Siting page.

Are you an employer? Are you aware that training belongs to the person who does the study, no matter who pays for it - therefore have you considered a Pre-Training Agreement with the members of staff you wish to enrol on a course?

• Advice on Pre-Training Agreements

Terms & Conditions as of May 2008